Attending An Event
Account Settings
Billing and Payment
Account Settings
Delete Your Account
Link Facebook or Google
ID or Passport Number Not Valid
Edit Details on Your Profile
Privacy and Security
Tickets
Cashless
Howler Active
What Is The Teams Feature?
Go Solo
Creating A Team
Joining A Team
Changing Your Start Time
Managing Your Team
Family Accounts
Woov
Organising An Event
Getting Started
Video Tutorial - Getting Started
Getting Started with Howler
Our Services
Getting Paid
Howler Customer Support
Payment Gateway Options - For organisers
Manage your account
Setup your event
How to create an event
How to Make My Event Searchable on Howler.co.za
Event Look and Feel
Ticket Type Settings
How to enable donations for your event
Express Checkin
Enable Ticket Resale for your Event
Marketing Tools
How to drive ticket sales
Ticket Bundles and Specials
Issue Complimentary Tickets
Custom Ticket Type Links
Marketing Tools - Sending an email campaign
Marketing Tools - Sending an SMS campaign
Setting Up Google Analytics Tracking
Integrating the Facebook Pixel
Howler Brand/CI/Style Guide
Embedded links
Create a QR code linking to your ticketing page
Ticket Reps
Event Customisation
Event Page Customisation within the organiser portal
Premium Event Customisation
How to Optimize an Image
Going Cashless
Going Cashless with Howler
Howler RFID Wristband Design Template
Vendor fees - For organisers
Cashless Sales Reports
How to drive Online Topups for a Cashless event.
Cashless Customer Journey
Ticket Scanning
Reporting
Event Protect
Howler Backend - Active Admin
Howler Backend Active Admin
Howler Backend Active Admin - Manage Organiser Roles
Howler Backend Active Admin - Reps
Howler Backend Active Admin - GTM configuration
Howler Backend Active Admin - Create Ticket Types
Howler Backend Active Admin - Promo Codes
Howler Backend Active Admin - Create a Pre Registration Event
Howler Backend Active Admin - Unique Registration
Howler Backend Active Admin - Data Capture
Streaming Online Events
Vendor at an event
Setting Up Your Vendor Account
Setting Up For An Event
Setting Up Your Menu
Editing Vendor Bank Details
How to use the Howler Cashless Point of Sales Devices - Training Video
Vendor Fees
Vendor Settlement
The Vendor Agreement
Vendor Sales Reports
Legal
Partners Resources
- All Categories
- Attending An Event
- Tickets
- Refunds
- Requesting A Refund
Requesting A Refund
Updated by Chloe Wrathmall
Requesting A Refund
Event organizers create and manage their events on Howler. They are responsible for setting the refund policy. Depending on the organizer’s refund policy, you’re able to request a full or partial refund for your ticket/s.
Here's how:
- Step 1:
Login to howler.co.za using your Howler account email address and click on the tickets tab at the top of the page.
- Step 2:
Click the 3 dots on the right hand side of your ticket and select the request refund option.
- Step 3:
Confirm which ticket you’re wanting to refund and click the request refund button.
Need help? Please contact support@howler.co.za and one of our support agents will assist you with your refund.