Requesting A Refund

Chloe Wrathmall Updated by Chloe Wrathmall

Requesting A Refund

Event organizers create and manage their events on Howler. They are responsible for setting the refund policy. Depending on the organizer’s refund policy, you’re able to request a full or partial refund for your ticket/s. 

Purchased Upgraded Refund Terms? Follow the below steps until Step 3, where you'll select a refund using Refund Protect.

Here's how:

  1. Step 1: 

Login to howler.co.za using your Howler account email address and click on the tickets tab at the top of the page.

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  1. Step 2:

Click the 3 dots on the right hand side of your ticket and select the request refund option.

Heads up! Only the original purchaser is able to request a refund.
  1. Step 3:

Confirm which ticket you’re wanting to refund and click the request refund button. 

If you’ve purchased Upgraded Refund Terms, you’re able to request a 100% refund – even if the organizer’s refund policy states “no refunds.” Simply click the Request from Refund Protect button as seen below. 
Your refund request will be processed within 3-5 days. Upon approval, your funds will be paid back into the account of the original purchaser within a further 3-5 days.

Need help? Please contact support@howler.co.za and one of our support agents will assist you with your refund.

How Did We Do?

Upgraded Refund Terms

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