Refund Policies

Chloe Wrathmall Updated by Chloe Wrathmall

Event organizers create and manage their events on Howler. This means they're responsible for setting their own refund policy. If the event organizer doesn't set their own refund policy, Howler's default policy applies.

You're able to view an event's refund policy on their ticketing page.

Howler's default refund policy:

Cancellation less than 7 days before the event

A 75% cancellation fee will apply

Cancellation less than 30 days before event

A 50% cancellation fee will apply

Cancellation more than 30 days before the event

A 25% cancellation fee will apply.

Cancellation after the event

No cancellation requests will be considered after the event

Special considerations

In the event that you can provide us with documentary proof that the person in whose name the ticket was booked will not be able to attend the event because of his/her death or incapacity, we will not levy a cancellation fee on that person’s ticket.

Still need help? Contact our fantastic support team at team@howler.co.za. 

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