Getting Paid
Ticketing Settlements
Howler offers 2 kinds of settlements for organisers using our ticketing platform. These include; weekly and post event settlements
Weekly Settlements
Get your funds when you need them with weekly settlements. With Howler, financing an event doesn't have to be the hardest part of organising one.
You can apply for weekly settlements through the online organiser portal or with your account manager.
On your organiser portal. Click on account on the bottom right of the page, settlement on the top right and then fill in all the pre-required fields.
Howler will pay you out for any ticket sales you have made at the end of every week prior to the event. Every payment will be accompanied by a settlement report.
Upon event completion, one will receive a final settlement which includes all remaining ticket sales within the week prior to the event and the 10% portion withheld.
Post Event Settlement
This settlement occurs a maximum of one week after your event. This will be accompanied by a detailed report illustrating, the various types of sales alongside our fees.
Howler's service fee will be deducted from your sales amount before settlement and this will reflect in your settlement report.
Customer refunds will be honoured based on the standard refund policy and you will be paid out the balance of these funds.
Cashless Settlement
If your event is going Cashless, please refer to this Help Doc on what to expect and consult with your Account Manager or Client Service Manager to confirm all details.
The payment reporting cycle (listed chronologically) includes: A post event report and settlement, the opening of customer cashouts; the settling of vendors and a complete report and final settlement once online cashouts close.
Organisers will receive an initial report and settlement for all the funds Howler has received after vendor payments, fee deductions and a reserve to cover all potential customer cashouts.
Post Event Settlement Report
We separate client settlements into two payments, the first settlement includes what is owed to the client less the provision for our fees, any vendor settlements facilitated and online customer refunds.
You will receive a report and your initial settlement on the first Wednesday after the event, the report will illustrate Income, fees and vendor sales as well as vendor settlements, if this is something which you have opted in for.
Customer Cashouts
The Online Refund process entails a customer cashing out the remaining funds left on their cashless cards.
Once the event has occurred, online refunds will open the first Wednesday after the event. The standard cashout period for events is 1 month to allow customers enough time to claim their leftover funds.
Once the cashout period is over, you will be settled the remainder of leftover funds. Howler retains 5% of this balance to honor any late cashouts a customers may have.
Vendor Settlements
Vendor settlements is the process of settling vendors what is owed to them from their sales made at the event. A value add Howler offers, is that we are able to pay vendors out for their sales and make any deductions required on an organisers behalf to such vendors.
If you've opted for us to settle your vendors, the settlement will occur on the same day that cashouts open (The first Wednesday after the event)
Bar sales are generally settled directly to the event organiser.
Final Settlement Report and Settlement
Preceding the final payment, you will receive a final settlement report which illustrates the balance of all the unclaimed funds. The final payment occurs once online cashouts close. This payment will include the portion of unclaimed funds left over by customers from the event. This settlement will occur one month after cashouts open.
Organisers can query any disputes on settlement within 2 weeks of receiving their final settlement.
