Attending An Event
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What Is The Teams Feature?
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Organising An Event
Getting Started
Video Tutorial - Getting Started
Organiser Approval Process
Getting Started with Howler
Our Services
Getting Paid
Howler Customer Support
Payment Gateway Options - For organisers
Manage your account
Setup your event
How to create an event
How to Make My Event Searchable on Howler.co.za
Event Look and Feel
Ticket Type Settings
How to enable donations for your event
Express Checkin
Enable Ticket Resale for your Event
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How to drive ticket sales
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Marketing Tools - Sending an email campaign
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Setting Up Google Analytics Tracking
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Howler Brand/CI/Style Guide
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Create a QR code linking to your ticketing page
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Event Page Customisation within the organiser portal
Premium Event Customisation
How to Optimize an Image
Going Cashless
Going Cashless with Howler
Howler RFID Wristband Design Template
Vendor fees - For organisers
Cashless Sales Reports
How to drive Online Topups for a Cashless event.
Cashless Customer Journey
Ticket Scanning
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Event Protect
Howler Backend - Active Admin
Howler Backend Active Admin
Howler Backend Active Admin - Manage Organiser Roles
Howler Backend Active Admin - Reps
Howler Backend Active Admin - GTM configuration
Howler Backend Active Admin - Create Ticket Types
Howler Backend Active Admin - Promo Codes
Howler Backend Active Admin - Create a Pre Registration Event
Howler Backend Active Admin - Unique Registration
Howler Backend Active Admin - Data Capture
Streaming Online Events
How to create an Online Streaming Event
How to enable Express Check-in for your event
Finding your stream URL
How to schedule a Facebook Live video stream - Using your computer
How to start a Facebook Live video stream - Using your mobile device
How to setup a private Zoom web conference
Pulse
Dashboard Guide 1 - Overview Ticketing YoY Analysis
Dashboard Guide 2 - Daily Sales Dashboard
Dashboard Guide 3 - Ticket Type YoY Analysis
Dashboard Guide 4 - Price YoY Analysis
Dashboard Guide 5 - YoY Audience Analysis
Dashboard Guide 5.2. - Abandoned Cart
Dashboard Guide 6 - Payments YoY Analysis
Dashboard Guide 7.1 - Event Sales Overview
Dashboard Guide 7.2.1 - Total Topups Overview
Dashboard Guide 7.2.2. - Topup Ticket Type Analysis
Dashboard Guide 7.2.3. - Total Topups Demographic Analysis
Dashboard Guide 7.3 - Bar Sales Analysis
Dashboard Guide 7.4. - Vendor Sales Analysis
Dashboard Guide 7.5. - Event Sales Demographics Analysis
Dashboard Guide 7. Check-ins
Vendor at an event
Setting Up Your Vendor Account
Setting Up For An Event
Setting Up Your Menu
Editing Vendor Bank Details
How to use the Howler Cashless Point of Sales Devices - Training Video
Vendor Fees
Vendor Settlement
The Vendor Agreement
Vendor Sales Reports
Legal
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- All Categories
- Organising An Event
- Getting Started
- Getting Paid
Getting Paid
Ticketing Settlements
Howler offers 2 kinds of settlements for organisers using our ticketing platform. These include; weekly and post event settlements
Weekly Settlements
Get your funds when you need them with weekly settlements. With Howler, financing an event doesn't have to be the hardest part of organising one.
You can apply for weekly settlements through the online organiser portal or with your account manager.
On your organiser portal. Click on account on the bottom right of the page, settlement on the top right and then fill in all the pre-required fields.
Howler will pay you out for any ticket sales you have made at the end of every week prior to the event. Every payment will be accompanied by a settlement report.
Upon event completion, one will receive a final settlement which includes all remaining ticket sales within the week prior to the event and the 10% portion withheld.
Post Event Settlement
This settlement occurs a maximum of one week after your event. This will be accompanied by a detailed report illustrating, the various types of sales alongside our fees.
Howler's service fee will be deducted from your sales amount before settlement and this will reflect in your settlement report.
Customer refunds will be honoured based on the standard refund policy and you will be paid out the balance of these funds.
Cashless Settlement
If your event is going Cashless, please refer to this Help Doc on what to expect and consult with your Account Manager or Client Service Manager to confirm all details.
The payment reporting cycle (listed chronologically) includes: A post event report and settlement, the opening of customer cashouts; the settling of vendors and a complete report and final settlement once online cashouts close.
Organisers will receive an initial report and settlement for all the funds Howler has received after vendor payments, fee deductions and a reserve to cover all potential customer cashouts.
Post Event Settlement Report
We separate client settlements into two payments, the first settlement includes what is owed to the client less the provision for our fees, any vendor settlements facilitated and online customer refunds.
You will receive a report and your initial settlement on the first Wednesday after the event, the report will illustrate Income, fees and vendor sales as well as vendor settlements, if this is something which you have opted in for.
Customer Cashouts
The Online Refund process entails a customer cashing out the remaining funds left on their cashless cards.
Once the event has occurred, online refunds will open the first Wednesday after the event. The standard cashout period for events is 1 month to allow customers enough time to claim their leftover funds.
Once the cashout period is over, you will be settled the remainder of leftover funds. Howler retains 5% of this balance to honor any late cashouts a customers may have.
Vendor Settlements
Vendor settlements is the process of settling vendors what is owed to them from their sales made at the event. A value add Howler offers, is that we are able to pay vendors out for their sales and make any deductions required on an organisers behalf to such vendors.
If you've opted for us to settle your vendors, the settlement will occur on the same day that cashouts open (The first Wednesday after the event)
Bar sales are generally settled directly to the event organiser.
Final Settlement Report and Settlement
Preceding the final payment, you will receive a final settlement report which illustrates the balance of all the unclaimed funds. The final payment occurs once online cashouts close. This payment will include the portion of unclaimed funds left over by customers from the event. This settlement will occur one month after cashouts open.
Organisers can query any disputes on settlement within 2 weeks of receiving their final settlement.