Payment Gateway Options - For organisers

Robyn Marais Updated by Robyn Marais

Choosing Howler as your event ticketing platform, allows a unique selection of payment options to your customers.

This improves the customers journey through payment freedom and increases conversions with a selection of options for customers to choose what's easiest for them.

You can select which payment options you would like available to your customers when setting up your organiser profile on Howler.

All gateway fees can be charged to customers when purchasing tickets rather than deducted from your settlement. However, it does create a more enjoyable customer experience to include these fees in the total ticket price.

Howler offers different payment options per region.

Southern African Payment Options

All prices are excluding VAT.
  • Credit/debit card: This is a standard online credit or debit card transaction. Customers are able to save their card details here for future payments. This is charged at 2.5% of the ticket price or a minimum fee of R2.50.
  • Instant EFT: This is a standard online instant EFT payment. When customers save their bank details here, this can be used for future payments as well as refunds and cashouts. This is charged at 2.5% of the ticket price or a minimum of R2.50.
  • SnapScan: Customers can pay for tickets and online topups using SnapScan. This is charged at 3% of the ticket price or a minimum of R2.00.
  • Zapper: Customers can pay for tickets and online topups using Zapper. This is charged at 3% of the ticket price or a minimum of R2.00.
  • LayUp (Monthly Installments): Customers can use an interest-free payment plan through LayUp to pay for tickets. This is charged at 3% of the ticket price.
Tickets bought through LayUp will only be issued once the payment plan is complete. Tickets will be reserved until they are issued. This may result in your tickets displaying as "booked out" rather than "sold out". In the unlikely case that a payment plan is not completed, the reserved tickets will become available to purchase again.
  • Pay@ (In-Store Payments): Customers can pay for tickets using Pay@. This is charged at 3% or a minimum of R10.00
Tickets bought through Pay@ will only be issued once the in-store payment is complete. Tickets will be reserved until they are issued. This may result in your tickets displaying as "booked out" rather than "sold out". In the unlikely case that an in-store payment is not completed, the reserved tickets will become available to purchase again.

European Payment Options

  • Credit/debit card: This is a standard online credit or debit card transaction. Customers are able to save their card details here for future payments.
  • Instant EFT: This is a standard online instant EFT payment. When customers save their bank details here, this can be used for future payments as well as refunds and cashouts.
  • Klarna (Payment Plan): Customers can pay using the Klarna Slice it or Pay in 3 payment plans. These tickets are issued when the order is made and you will be settled for these ticket sales without worrying about the payment.
If you're having any trouble with payment plans, please enquire with your Account Manager or clientsupport@howler.co.za

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