Settlement reports

Settlement Reports

When using Howler's services, you’ll be settled for online ticket sales made through our ticketing platform or sales made through our Cashless platform. Each settlement will be accompanied by a detailed summary report illustrating the breakdown of each payment

There are 2 types of settlement reports; 

1. Ticketing -  This is a breakdown of the events ticket sales, refunds and Howler fees during a specific settlement period. (Howler offers both settlements leading up to an event and end-of-event settlement’s) 
2. Cashless - This is a breakdown of the funds processed through the cashless system and the settlement value’s due after all event payments and deductions have been facilitated.

Ticketing settlement reports

When you choose Howler as your Ticketing service provider, you may qualify to be settled weekly or you will be settled in full after the event.

Ticketing Settlement Timeline

Weekly settlements for an event typically take place on each Tuesday. Each settlement covers a reporting period of Monday-Sunday from the prior week. All sales and events taking place between Monday-Sunday will be paid in the following week's settlement cycle.

For post-event Ticketing settlement, we allow some time for customers to request and process refunds based on either Howler’s standard refund policy or your custom policy. These settlements take place on a Thursday.

Deductions from your Ticketing settlement may include but are not limited to:

• Booking fees and online sales processing fees will be deducted from each settlement.
• Booking fees and refund processing fees apply to all refunded tickets and will form part of the deductions made from your settlement. - Even though this is not included your event attendance, there are still processing fees involved in transferring the funds for these tickets.
• Complimentary ticket costs
• Staffing costs for onsite services will be included in your settlement report and deducted from your settlement amount.
• Event services fees including all device rentals, infrastructure, accommodation and catering for staff etc.
• Any marketing emails and smses sent during the reporting period will be deducted from your settlement and included in your weekly or post-event settlement report.
• Client settlement and payment fee per settlement. This is charged at R10 to process settlement and reporting for each settlement.

Weekly settlement report

If you are being settled weekly, you will receive a settlement report each week. You will receive this report and settlement on a Tuesday.

Your weekly settlement report will include a breakdown of your ticket sales and refunds processed for the week during the reporting period of Monday-Sunday of the previous week.

Your weekly settlement report will include:

• The banking details that this settlement will be paid into.
• Settlement Summary - This will outline your sales and refunds processed as well as the total amounts being deducted for fees and staffing. The "Amount due to client" is the amount you will be paid in this settlement.
• Sales and Refund Breakdown - This breaks down the tickets issued for your event by ticket type, including complimentary tickets and sales.
• Ticketing Service Fees - This breaks down all of the fees included in your invoice for Howler commission, payment processing fees per payment gateway, refunds, and complimentary tickets.
• Event Services Fees - This includes any event servicing fees including marketing emails and smses, staff, rentals, infrastructure, transport etc

After-event settlement report

After the conclusion of your event, Howler will settle you for your ticket sales amount. The amount settled to you after the event is your total sales with deductions of Howler's invoice and any refunds processed. You can view your sales reports on the Organiser Portal. With this settlement, you'll be emailed a settlement report.

This Settlement Report will include:

• The banking details that this settlement will be paid into.
• Sales Summary and Fee Summary - This will outline your sales and refunds processed as well as the total amounts being deducted for fees and staffing. The "Amount due to client" is the amount you will be paid in this settlement, including the withheld portion from previous weekly settlements.
• Sales and Refund Breakdown - This breaks down the tickets issued for your event by ticket type, including complimentary tickets and sales.
• Ticketing Service Fees - This breaks down all of the fees included in your invoice for Howler commission, payment processing fees per payment gateway, refunds, and complimentary tickets.
• Event Services Fees - This includes any event servicing fees including marketing emails and smses, staff, rentals, infrastructure, transport etc. Anything that was included in your initial quote will be reconciled based on what was actually delivered, included in your settlement report and deducted from your settlement.

Access Report

For large scale access events, where Howler’s services are used to sell tickets at door sales at the event, an additional Access Report will be included. This report will break down all door sales made at the event. This will break down ticket types purchased at the door using cash and card. *Any cash handed over to you at the event will be deducted from the settlement amount.

This report will also include an invoice and statement breakdown of any invoiced items related to door sales including commission, payment processing, staff, device rental, transport etc.

Cashless settlement reports

When you choose Howler as your Cashless payments service provider, we'll manage your event financial reconciliation and pay you all funds owed to you.

Cashless Settlement Timeline

Cashless reconciliation and wrapups are completed by the First Wednesday after your event took place.

Customer Cashouts for a cashless event will open on the Wednesday after your event at 12:00 (midday). 

Vendor settlement for cashless events will take place on a Wednesday. (This timeline is subject to the availability of vendor banking details and event fees) 

Post-event Cashless settlement will typically take place on a Wednesday after the conclusion of your event. 

Post Cashout Cashless settlement. After the customer cashout period (30 days after cashouts open) remaining Cashless settlement will take place on the Wednesday after cashouts close.

Deductions from your settlement may include but are not limited to:

• Staffing costs for onsite services will be included in your settlement report and deducted from your settlement amount.
• Event services fees including all device rentals, infrastructure, accommodation and catering for staff etc.
• Client settlement and payment fee per settlement. This is charged at R10 to process settlement and reporting for each settlement.
• Vendor settlement amounts are deducted from your settlement amount to process vendor payment.

After your Cashless event has concluded, we'll send you the above ticketing reports (if applicable) along with a Cashless Report.

Your Cashless Report (Event Summary Report) will include;

• Event Summary - Presenting a view of the credit flow amounts as topups, sales and leftover credit.
• Unpaid Credits - Presenting any credits that were not directly paid for, including any Hosptality credits, topup bundles, promotional credits. - These credits are invoiced to you but you can use this report to claim thee funds back from stakeholders.
• Sales Summary - Outlining total sales per station. You will also receive sales reports per station from your Project Manager. These amounts reflect total sales per station and not settlement amount per station.
• Cashflow Reports - Outlining the cash intake amount as per a physical reconciliation and count of each intake type. Any difference between the cash reconciliation and tech reconciliation will reflect in this report.
• Event Statement - Breaking down total amounts received, paid to the promoter prior to settlement, paid to vendors, invoice amounts, leftover funds and Hospitality credits. The bottom of this statement will indicate a settlement value that will show how much we will pay you or how much is owed to us to complete customer cashouts.
• Event Payments - This outlines all settlements made by Howler, including the station total sales, deductions and total settlement made.
• Event Funds Distribution - This breaks down the money intake by method received (cash, card, other) and who received it. (Howler or promoter)
• Invoice Breakdown - This breaks down the different line items of your invoice amount including fees, wristband costs, infrastructure etc.

Cashless Cashout report

Once the customer cashout period has ended, you'll receive the final payment. This payment will be accompanied by a Cashless Cashout Report. This report outlines the remaining funds left on customers' wristbands after the event, the total amount of online refunds processed, the 5% provision for late refunds, and the final settlement amount.