WOOV FAQs

Robyn Marais Updated by Robyn Marais

Got questions? We may have the answers.

If you're question isn't below, remember that our customer support team is available to answer your queries at support@howler.events

I can't find my ticket on Woov

To manage your tickets and topup for an event in Woov, you'll need to sign into Howler from Woov.

If you cannot see your tickets on Woov, please ensure you are signed into your Howler profile using the same email address that your ticket is assigned to. This may be the email address that you used to purchase your ticket or the email address that your friend has sent your ticket to.

How to sign in here.

I can't topup

Not all events are cashless. If an event is not using Howler's cashless services, you will not be able to preload credits to spend at an event.

To confirm if an event is cashless, head to the the event ticketing page and look for the cashless banner. If the banner is on the event, it's cashless. If there's no banner, the event may not be cashless or online topups are not enabled on the event.

Sometimes an event is cashless but online topups are only enabled on event entry tickets. Make sure that you've got a ticket that is valid for event entry that can be topped up.

In most cases, glamping, child, merchandise or extra experience/feature tickets will not have topups enabled.

If you are sure that the event is cashless and you have got a ticket that is valid for event entry check out how to topup your ticket here or enquire with our customer support team at support@howler.events.

How do I cashout?

Before, during or after an event, you can enable autocashouts to have your remaining balance transferred back to your account automatically when cashouts open. Check out how to enable autocashouts here.

Cashouts will usually open on the wednesday after an event at 12:00 - This time and day may vary per event. Once cashouts are open, if you have a remaining balance that is above the cashout fees and minimum refundable balance, you will receive an email reminding you to cashout.

If cashouts are already open, you are able to manually cashout your remaining balance by entering your banking details on the website. Check out how to cashout once cashouts are open here.

How Did We Do?

Woov Interactive Map

Contact