Online Queues

Chloe Wrathmall Updated by Chloe Wrathmall

Our servers function as busy marketplaces. During periods of high traffic on our website, we utilize queue management to ensure a smooth purchasing experience for our valued customers. This queue system ensures our servers don't crash and keeps any funny business out.

As you wait for your turn, your position in the queue is regularly refreshed, so you don't need to manually refresh the page or navigate away from it.

How it works:

  1. Login or create an account at
  2. Visit the event page to purchase tickets
  3. You'll be assigned a place in the queue
The waiting room will open 60 minutes prior to the event going on sale
TIP! Create your account and login prior to joining the waiting room, this will speed up your purchase later 

What if I lose my place in the queue?

The queue will retain your position, even if you refresh the page. However - we recommend leaving things as they are. If you exit the queue, but take longer than 17 minutes to purchase your tickets, you will be sent to the back of the queue.

Can I skip the queue?

No, it's not possible to skip the queue or get priority access.

Will I get tickets if I have a spot in the queue?

Ticket availability will always vary based on demand. Tickets are available on a first-come, first-served basis and not guaranteed.

Need help? Contact our fantastic support team at 

How Did We Do?

Booked Out vs Sold Out

Tickets Not Received