What is Event Protect?

Robyn Marais Updated by Robyn Marais

Event Protect is our preferred event insurance partner. We really like their product offering and give you the opportunity to opt in to the Event Protect services when using Howler to sell tickets as a value add.

Event Protect comes at a cost of 5% of your total ticket sales.

When Event Protect is enabled on your event, you have the option to either pass this fee onto customers or absorb the cost yourself. This will either be added as an additional 5% service fee to customers when they checkout or 5% of your ticket sales will be deducted from your final settlement to cover this cost.

When enabled, the event protect disclaimer will automatically appear across multiple locations in your ticket purchasing process to let your customers know the event is Insured by Event Protect.

If your event is cancelled, you can submit a claim with the insurers by visiting https://www.eventprotect.co/. If the insurers do payout the claim, all ticket buyers will receive an email with instructions on how to go about claiming their refunds.

To see the full event protect policy and learn more about how Event Protect can help you as an Event Organizer, click here

For more information or to sign up to Event Protect services contact your account manager or clientsupport@howler.co.za

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