Howler Backend Active Admin - Unique Registration

Robyn Marais Updated by Robyn Marais

You will need to request access to enable Sharing Required from the backend. Please contact your account manager or clientsupport@howler.co.za to request account assistant access.

For an overview of Active Admin, please refer to this Help Doc.

What is Sharing Required/Unique Registration

One of the benefits of choosing Howler as your ticketing provider is access to your customer data.

This is most valuable when it is required that each ticket is assigned to a unique user.

At Howler, we refer to this as Unique Registration or Sharing Required (Because the system requires customers to share their tickets with the relevant user.

Why you should enable Sharing Required

This is most important when there is ticket registration, data capture questions, or if the event is cashless. In a cashless environment, this helps our system to identify users and match them with their wristband spending as well as facilitate automatic cashouts.

If your event is going cashless, please refer to our Cashless Help Docs and contact your account manager for requirements and best practices.
If you are considering cashless, it is best to setup Sharing Required when tickets go on sale so that customers can assign their tickets during the purchase process. This can always be disabled if you choose to not go cashless.

How to enable Sharing Required

Sharing Required can be enabled on an event level or on a ticket level. It is always best to enable this feature per ticket type.

If Sharing Required is enabled across an event, a user cannot have more than 1 ticket assigned to them which causes complications when there are tickets for event add-ons such as camping or merchandise. This also interferes with children's tickets.
It is strongly encouraged to enable this feature at a ticket level rather than an event level.

Enable Sharing Required for your entire event

  1. Find your event on Active Admin
  2. Within the "Tickets & Registration" box, navigate to the "Customer Settings" tab

  1. Within the "Customer Settings", scroll to find the drop down menu for "Sharing Required".
  2. Select "Enabled"
  1. Scroll to the bottom and select the "Update" button for these changes to apply.

A success message will appear and all tickets will require customers to assign their tickets before they are available to download or scan.

Enable Sharing Required for a specific ticket type.

You should have already created your ticket type, either on the Organiser Portal or on Active Admin.

  1. Within the "Ticket Types" tab on Active Admin, select "view" on the desired ticket type.
  1. Here there should be a button at the top that says "Customer Settings".
  1. Within the "Customer Settings", scroll to find the drop down menu for "Sharing Required".
  2. Select "Enabled"
  1. Scroll to the bottom and select the "Update" button for these changes to apply.

A success message will appear and this ticket type will require customers to assign their tickets before they are available to download or scan.

For any assistance with this feature please contact clientsupport@howler.co.za

How Did We Do?

Howler Backend Active Admin - Create a Pre Registration Event

Howler Backend Active Admin - Data Capture

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