Dashboard Guide 7. Check-ins

Robyn Marais Updated by Robyn Marais

This dashboard provides a real-time and retrospective view of how attendees entered the event via ticket scanning. It tracks total check-ins, ticket types, categories, and station-level performance to support live operations, queue management, and post-event reporting.

This guide walks you through each key element of the dashboard to explain what the visuals represent and how to interpret the data effectively.

The dashboard enables you to:

  • Monitor real-time entry and traffic flow across all check-in stations.
  • Track check-in success rates vs. washouts (missed or invalid scans).
  • Understand crowd arrival patterns for staffing and gate management.
  • Analyse performance across ticket types and access categories.
  • Optimise future entry logistics based on live and historic data.

Key Metrics

  • Total Check-Ins: Number of attendees successfully scanned in.
  • Check-In %: Percentage of valid tickets that were used at the gate.
  • Washouts: Unused or invalid tickets (e.g. duplicates, no-shows).
  • Washout %: Portion of ticket holders who did not attend or were rejected.

How to use it:

  • Measure attendance vs. tickets sold.
  • Understand no-show rates or scanning issues.
  • Benchmark against historical event performance.

Check-Ins Over Time

What it shows: A bar graph plotting the number of check-ins at 10-minute intervals throughout the event duration.

Use the Check-In Time Groups Filter to edit the time interval used on this graph.

How to use it:

  • Identify entry rush periods (e.g., opening gates, peak times).
  • Manage gate staff shifts and security presence.
  • Improve entrance layout or timing for future events.

Check-Ins per 10 Minutes by Station

What it shows: A stacked area line graph of check-ins across multiple scanning stations.

How to use it:

  • Evaluate station throughput and load distribution.
  • Pinpoint bottlenecks or high-performing access points.
  • Inform layout changes for future events.

Check-Ins by Station

What it shows: A horizontal bar chart showing the total check-ins completed at each gate or station (e.g. GA, VIP, VVIP).

How to use it:

  • Measure gate performance.
  • Spot underutilised or overloaded scanning areas.
  • Adjust signage or attendee routing.

Check-Ins by Category

What it shows: A bar chart that breaks down check-ins by ticket category, such as General Admission (GA), VIP, VVIP, etc.

How to use it:

  • Understand crowd composition and access zone volumes.
  • Inform stock, staff, and bar/vendor placement by area.

Check-Ins by Ticket Type Detail

What it shows: A detailed table showing:

  • Ticket Type
  • Quantity Issued (Cashless Tickets)
  • Number Checked-In
  • Check-In %
  • Washouts and Washout %

How to use it:

  • Audit usage of each ticket type (tiers, promos, complimentary).
  • Spot high drop-off rates or scanning anomalies.
  • Support reconciliation and reporting post-event.

Check-Ins by Ticket Type

What it shows: A bar chart illustrating the number of check-ins by each ticket type with a comparison to washout volume.

How to use it:

  • Visually compare high-performing and underutilised ticket types.
  • Quickly assess engagement by audience segment.
  • Evaluate promotional or complimentary ticket ROI.

How Did We Do?

Dashboard Guide 7.5. - Event Sales Demographics Analysis

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