Understanding Our Refund Policies

The COVID-19 outbreak has impacted all of us. Read about what we're doing and how it affects refunds here.

You are entitled to cancel your tickets on the condition that they have not yet been used to attend the event. This cancellation may be done at any time prior to the day before the date of the event by sending a refund request to team@howler.co.za.

Not all organisers follow the standard Howler refund policy. However, if the organiser does not have any refund information available, it's safe to assume to standard refund policy will apply.
It is important to note that in certain instances, your money may have been already paid from Howler to the event organiser. This means that refunds will be paid by the event organiser and not Howler. Delayed payment by the organiser is outside of Howler's control as Howler cannot be responsible for money it does not have

Although you are entitled to cancel your tickets, you may be liable for cancellation charges as determined either by Howler or by the Event Organiser. The following cancellation charges may apply:

Cancellation less than 7 days before the event

A 75% cancellation fee will apply

Cancellation less than 30 days before event

A 50% cancellation fee will apply

Cancellation more than 30 days before the event

A 25% cancellation fee will apply.

Cancellation after the event

No cancellation requests will be considered after the event

Special considerations

In the event that you can provide us with documentary proof that the person in whose name the ticket was booked will not be able to attend the event because of his/her death or incapacity, we will not levy a cancellation fee on that person’s ticket.

It falls exclusively in the domain of Event Organisers to refuse admission to events, alter the program line-up, alter the seating arrangements, or postpone/cancel events in certain circumstances. In each of these instances, the Event Organiser may offer a full, partial refund or exchange of tickets and Howler takes no responsibility in respect of that process. Any refund will be at the discretion of the organiser and depending on the circumstance may deduct booking fees or reasonable costs incurred to date. No refund will apply if you are refused admission to the event because you fail to qualify for attendance. If an event is cancelled or postponed, and depending on the circumstances listed above, Howler or the Event Organiser will provide a notice on the Event Organiser’s website or contact you to inform you of the relevant refund or exchange procedures for that event. Refunds shall be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, then only that credit card will receive the credit for the refund. Please visit Howler Legal to view the full terms of the HowlerWebsite User Agreement.

How Did We Do?

Requesting a Refund

Refund not reflecting