Attending an Event
3D Secure (OTP)
Paying In Store
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
How to use the chat feature whilst streaming
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Event protect is our preferred event insurance partner. We really like their product offering and hence have decided to offer their services to event organizers as a value add that event organizers can opt in for when using our platform.
When you enable event protect, you may either pass on the fee to your customers, in which case an additional 1% will be charged to your customers as a separate line item, however if you decide to absorb the cost yourself, 1% of your ticket sales will be automatically deducted to cover the cost of the service.
When enabled a the event protect disclaimer will automatically appear across multiple locations in your ticket purchasing process to let your customers know the event is Insured by Event Protect.
In the event that the event your gets cancelled, you can submit a claim with the insurers by visiting www.eventprotect.co. If the insurers do payout the claim, all ticket buyers will receive an email with instructions on how to go about claiming their refunds.
To see the full event protect policy and learn more about how Event Protect can help you as an Event Organizer, click here