Attending an Event
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
3D Secure (OTP)
Paying In Store
Downloading a VAT Invoice for Monegros Desert Festival 2021
Can't find my order
Tickets Not Received
Ticket Type Statuses
What is Resale?
Sell Your Ticket On Resale
Remove Your Ticket From Resale
Purchase Pre-Owned Tickets
Frequently Asked Questions About Resale
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Keep Out COVID - User Manual
codeREADr - User Manual
Creating a Home Screen Bookmark using the weblink
Keep.Out.Covid - Android Download
Vendor settlements is the process of settling vendors what is owed to them from their sales made at the event. A value add we offer to our event organizers, is that we are able to make any deductions required on an organiser's behalf.
If the event organizer has opted for us to settle their vendors, the settlement will occur on the same day that online refunds occur (4 days after the event). This settlement will be accompanied by a detailed settlement report.
If the event organizer has not opted for us to settle their vendors and suppliers, it is up to the event organizers to settle the vendors, and we have no involvement in this process.