Howler Scanning App - How to Scan Only Specific Tickets

Robyn Marais Updated by Robyn Marais

Scanning Specific Ticket Types

When scanning tickets, you may want to only allow specific ticket types to be scanned on a specific device. An example of this is if you have got a VIP chute at the entrance and you want to only scan VIP tickets on this device to avoid accidentally giving GA ticket holders VIP access.

This help doc will show you how to select specific ticket types that should be scanned on that specific device.

  1. Open the Howler 'Check In' application on your smartphone.
  2. Enter the Howler account details or the event ID and pin and select 'Login'.
  1. Select the event you would like to scan tickets for, a downloading screen will appear.
  1. Select the 3 dots to the top right of the screen.
  1. Select 'Ticket Types'.
  1. Selecting the ticket types will move the sliders. If the slider is to the right/pink the ticket will be scanned, if the slider is to the left/white you will not be able to scan that ticket type on the device.
    Select the back button.

All ticket types are preselected by default.

  1. Select 'Scan Tickets' to start scanning the selected ticket types for that event.

If a ticket is scanned and displays "invalid" it may be a ticket type that is not selected to scan on that device.

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