Amending a Purchase

Date & Venue Changes

As per our terms and conditions - you are entitled to cancel your tickets as long as you have not yet attended the event. Purchasing the incorrect ticket is entirely at the risk of the customer and H…

Christopher Honey
Updated 1 month ago by Christopher Honey

I have multiple tickets in my name, for an event which requires unique registration

Check to see if you have linked your friend's email address to your account as a secondary email. If you have, you need to remove it as their tickets will show your name, here's how to do this: Log i…

Christopher Honey
Updated 1 month ago by Christopher Honey

Requesting a Refund

The COVID-19 outbreak has impacted all of us. Refunds may be delayed. Read about what we're doing and how it affects refunds here. All refunds are subject to our Refund Policies. Legally, we can only…

Christopher Honey
Updated 1 month ago by Christopher Honey

Understanding Our Refund Policies

The COVID-19 outbreak has impacted all of us. Read about what we're doing and how it affects refunds here. You are entitled to cancel your tickets on the condition that they have not yet been used to…

Updated 1 month ago

Refund not reflecting

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction date. It is important to note that in certain…

Christopher Honey
Updated 1 month ago by Christopher Honey

Requesting a Refund With 'Refund Protect'

Log in to your Howler account here. Click Orders or Tickets (for events in the past, you'll only be able to find information on the Orders page). Click on the the 3 vertical dots on the right hand si…

Jason Khambule
Updated 1 month ago by Jason Khambule

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