Cashless
Damaged cards/wristbands
If your card/wristband is damaged simply visit any Howler event station and request a replacement. The manager will be able to move any credits from the faulty card/wirstband, over to the new card/wr…
Lost cards/wristbands
During the event. You need to treat your card or wristband like cash. If you lose it, you will need to request a new one and topup again. Any remaining credits from your previous card or wristband wi…
Sharing
While you can’t use two cards or wristbands on one transaction, you can load one card or wristband with credits for both/all of you.
Balance Enquiry
Always ask for the total of your purchase, before you are charged. Immediately after every transaction, the reader will indicate your remaining balance. Always ask the bartender or cashier to show yo…
Transaction History
If you'd like to view your transactions during an event , visit a Howler event station and the staff will be able to show you your most recent transactions. If you'd like to view your transactions of…
Something wrong at the event?
You can visit any Howler topup station and the manager will be able to refund you any incorrectly charged amount, as well as applying any online topups which have not reflected. Larger events will ha…
Using at Multiple Events
Unfortunately, you can only use your Howler card at the event at which it was issued. Our team is hard at work identifying a solution to allow you to use this across multiple events.
Cashout Not Received
Cashouts are processed by PayAccsys and will reflect on your bank statment with a reference including HOWLER- or Payaccsys. Cashouts can take 2-4 working days to reflect in your account, please give…
Late Cashouts
Simply contact our support team on team@howler.co.za, and one of our support agents will be more than happy to help you get your money back! It is yours after all. Late cashouts do not follow standar…
Auto Cashout
Auto Cashout allows us to automatically cashout any leftover funds from your card or wristband, once cashouts become available. If you haven't yet, sign up for an account at www.howler.co.za On the s…
Invalid Banking Details
Howler validates banking details with BankServ, the central banking infrastructure in South Africa. Make sure to enter an account number, and not a credit card number. We cannot process payments to a…
