Attending an Event
Requesting A Refund
Account and Profile
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
3D Secure (OTP)
Paying In Store
Something wrong at the event?
Using at Multiple Events
Cashout Not Received
Invalid Banking Details
Can't find my order
Tickets Not Received
Ticket Type Statuses
What is Resale?
Sell Your Ticket On Resale
Remove Your Ticket From Resale
Purchase Pre-Owned Tickets
Frequently Asked Questions About Resale
Setting Up Your Account
Frequently Asked Questions
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Updated by Chloe Wrathmall
Get your leftover money paid back swiftly into your account after the event. Take a picture of your UID number (the 14 digit number on the back) or keep your wristband safe. You’ll need this to refund the leftover money on your wristband!
If you attended the INAUGURAL CONCERT...
Simply click here to receive your leftover funds.
FOR SONAR 2022...
- Simply visit this link and click the CASHOUT button
- Sign In/Sign Up using the same email address used to purchase or receive your Sonar tickets
- Fill in your UID (the 14-digit number on the back of your wristband)
- Enter your bank details
Questions? Contact firstname.lastname@example.org and one of our fantastic support agents will assist you.