How to set your refund policy for your event

pernelle Updated by pernelle

  1. Login to your organiser portal at
  2. Click on "Edit" if your event is already live or create for a new event
  3. Scroll down to "Refunds"
  4. Depending on your event, you can either choose our standard refund policy or no refund
    1. Standard Refund Policy: If a customer requests a refund within the times specified below, the following fees will apply to the customer
      1. More than 30 days before the event a 25% fee applies
      2. Between 30 days and 7 days before the event a 50% fee applies
      3. Less than 7 days before an event a 75% fee applies
      4. After the event, no refund is allowed
  5. Click save
  6. The refund policy will be shown to customers on your event page. The example below is if your refund policy is set to "no refunds".

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