Attending an Event
SonarCashless
AzkenaCashless
Monegros
Tickets
Transferring Tickets
Cashing Out
Topping Up
Downloading Tickets
Requesting A Refund
Assigning Tickets
Account and Profile
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Payments
3D Secure (OTP)
Saved Cards
Credit Card
Visa Checkout
Paying In Store
Instant EFT
International Payments
Cashless
Damaged cards/wristbands
Lost cards/wristbands
Sharing
Balance Enquiry
Transaction History
Something wrong at the event?
Using at Multiple Events
Cashout Not Received
Late Cashouts
Auto Cashout
Invalid Banking Details
Purchasing Tickets
Finding events
Can't find my order
Queue-It
Tickets Not Received
Event Protect
Booking Fees
Ticket Type Statuses
Streaming
Ticket Resale
What is Resale?
Sell Your Ticket On Resale
Remove Your Ticket From Resale
Purchase Pre-Owned Tickets
Frequently Asked Questions About Resale
FAQs
Setting Up Your Account
Frequently Asked Questions
Attendees: COVID-19 INFORMATION
Organising an event
Cashless
Ticketing
Getting Started
Organiser Portal
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
Reporting
Ticket Reps
Ticket Scanning
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
Editing Products
Vendor Settlements
Adding Products
Vendor Fees
The Vendor Agreement
Importing products to an Event
Something Else
Legal
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
Privacy Policy
The Vendor Agreement
How to Optimize an Image
Partners Resources
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- Attending an Event
- SonarCashless
- SonarCashless FAQs
SonarCashless FAQs
Updated
by Chloe Wrathmall
I’ve logged in to Howler but can’t see any tickets.
If your companion bought your event ticket, please ask them to transfer the ticket to your DICE account (FAQs). If they have already transferred the ticket to you but you still can’t see your ticket in your Howler account, please check that your email address has been entered correctly. Simply contact DICE’s support desk to correct an incorrect email address, then check your Howler account.
I’ve transferred my tickets in DICE but it’s still showing multiple tickets in my Howler account.
It can take up to 30 minutes for any Dice purchases or transfers to reflect on Howler. If you've recently bought or transferred a ticket on Dice, please wait up to 30 minutes before refreshing the page or contacting support.
I have two tickets in my account but one is for my companion.
For security purposes, each ticket needs to be assigned to the person who will be using it to be able to top up. Please transfer the ticket that your companion will be using to their DICE Account (FAQs). They will be able to access their ticket through their Howler profile.
I have tickets for different days. Do I need to top up both tickets?
Top-ups will be applied to your wristband on arrival. If you intend on using the same wristband throughout the weekend, you can top up one ticket. However, if you’d like to remove your wristband and put a new one on for day 2, you will need to top up both tickets. You can always top up at the event if your credit runs low and refund any remaining credits. Always keep your wristbands safe to ensure an easy refund.
If I topup a ticket for one day, can I use my wristband for another day?
You can use your Friday wristband for payments on Saturday, however it will not grant you access to the venue. You still need to bring your ticket to be scanned.
I have multiple tickets in my Howler account but can only topup one.
For security purposes, each ticket needs to be assigned to the person who will be using it. This means that only one ticket type (eg a Saturday ticket) per account is able to be topped up. Please transfer the ticket to the email address of the person who will be using it.
I missed the time to topup online.
No problem! You can topup at any of the nearby topup stations at the event using cash or card.
How do I topup during the event?
Visit a nearby topup station at the event and topup using cash or card.
How do I get my leftover balance?
What’s yours is yours! You’re able to claim your leftover funds after the event by visiting https://www.howler.events/ and clicking the CASHOUT button. Link your wristband and fill in your UID number to have your remaining balance paid back into your bank account.
Where can I see my transaction history?
Easy! Online! Visit https://www.howler.co.za/cashless_tags and select the wristband you’d like to view the transaction history of. Click the view transaction history button to view your transaction history.