Attending an Event
Account and Profile
Requesting A Refund
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
3D Secure (OTP)
Paying In Store
Something wrong at the event?
Using at Multiple Events
Cashout Not Received
Invalid Banking Details
Can't find my order
Tickets Not Received
Ticket Type Statuses
What is Resale?
Sell Your Ticket On Resale
Remove Your Ticket From Resale
Purchase Pre-Owned Tickets
Frequently Asked Questions About Resale
Frequently Asked Questions
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Book online and pay in store.
Howler offers customers the ability to pay for their tickets in store using a Pay@ bill payment reference.
- First you'll select In Store as your payment method
- You'll be presented with a pop up that give you a brief explanation on how the Pay@ bill payment purchase process works. The pop up will also tell you by when you need to make payment to prevent your from order expiring.
- Once you have completed the purchase process, you will then be presented with a Pay@ Bill Reference Number. This is the reference number you will need to present to the cashier in store.
- In case you forget or are unsure about anything, we'll also send you an email reminding you what your Pay@ Bill Payment Reference Number is. This email will also include information telling you how long you have left to pay, and which stores will accept payment.Pay@ bill payments can be made at regular cashiers, so you can pay for your tickets at the same time as paying for your groceries!
- Visit the nearest store and present your Pay@ bill payment reference. The cashier will advise the amount due and you will be able to pay using any tender type accepted by the store.If the cashier is unable to load the bill payment reference, or receives an error message, simply ask them to retry since they might have entered a digit wrong, or mistyped the amount paid.
- Once you have completed the payment, your tickets will be issued to you via email. If you cant' find your email, be sure to check your junk/promotions folders or search for emails from firstname.lastname@example.org. Alternatively, you can navigate to your Wallet at any time, where you'll be able to see and download all of your tickets.