Attending an Event
Requesting A Refund
Account and Profile
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
3D Secure (OTP)
Paying In Store
Something wrong at the event?
Using at Multiple Events
Cashout Not Received
Invalid Banking Details
Can't find my order
Tickets Not Received
Ticket Type Statuses
What is Resale?
Sell Your Ticket On Resale
Remove Your Ticket From Resale
Purchase Pre-Owned Tickets
Frequently Asked Questions About Resale
Setting Up Your Account
Frequently Asked Questions
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Updated by Chloe Wrathmall
I topped up online. Now what?
Your credit will be applied to your wristband on arrival at Azkena. Simply scan your ticket at the entrance and receive a fully loaded wristband. Tap your wristband to transact – it’s that easy! If you need to load more funds on your wristband, simply visit one of the nearby topup stations or do it online.
My barcode number isn’t linking my ticket to my Howler profile.
Don’t worry, you’re still able to topup your wristband at the event. Simply head to any of the nearby topup stations inside Azkena and topup your wristband using cash or card.
I missed the time to topup online.
No problem! You can topup at any of the nearby topup stations at the event using cash or card.
How do I topup during the event?
Visit any of the nearby topup stations at the event and topup using cash or card, or topup online by visiting the tickets tab in your Howler profile and topping up your Azkena ticket.
How do I enable autocashouts?
Get your leftover funds paid back automatically into your account after Azkena by filling in your bank details and enabling autocashouts in your Howler account.
What does linking a ticket to my profile mean?
Linking a ticket means that you pair a ticket to your account so you can receive the left over credits back to your bank account after the event.
How do I refund my leftover balance?
What’s yours is yours! You’re able to claim your leftover funds after the event by visiting https://www.howler.events/ and clicking the CASHOUT button. Link your wristband and fill in your UID number to have your remaining balance paid back into your bank account.
Where can I see my transaction history?
Easy! Online! Visit https://www.howler.co.za/cashless_tags and select the wristband you’d like to view the transaction history of. Click the view transaction history button to view your transaction history.