Amending a Purchase

Date & Venue Changes

As per our terms and conditions - you are entitled to cancel your tickets as long as you have not yet attended the event. Purchasing the incorrect ticket is entirely at the risk of the customer and H…

Christopher Honey
Updated 2 years ago by Christopher Honey

I have multiple tickets in my name, for an event which requires unique registration

Check to see if you have linked your friend's email address to your account as a secondary email. If you have, you need to remove it as their tickets will show your name, here's how to do this: Log i…

Christopher Honey
Updated 1 year ago by Christopher Honey

Requesting a Refund

The COVID-19 outbreak has impacted all of us. Refunds may be delayed. Read about what we're doing and how it affects refunds here. All refunds are subject to our Refund Policies. You can request a re…

Christopher Honey
Updated 1 week ago by Christopher Honey

Understanding Our Refund Policies

The COVID-19 outbreak has impacted all of us. Read about what we're doing and how it affects refunds here. You are entitled to cancel your tickets on the condition that they have not yet been used to…

Updated 1 week ago

Refund not reflecting

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction date. It is important to note that in certain…

Christopher Honey
Updated 2 years ago by Christopher Honey

Transferring Tickets

How do I transfer my ticket? . You can transfer your ticket by clicking on Tickets , and selecting the 3 dots on the right hand side of your ticket, this will prompt a menu to pop up with a few optio…

Updated 3 months ago

Requesting a Refund With 'Refund Protect'

Log in to your Howler account here. Click Orders or Tickets (for events in the past, you'll only be able to find information on the Orders page). Click on the the 3 vertical dots on the right hand si…

Jason Khambule
Updated 2 months ago by Jason Khambule

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