Purchasing Tickets

Finding events

You can search for all you favourite events right from the homepage! Simply tap on the search icon and look for events by Name, Organiser or even just the Venue! The search bar is not available for w…

Updated 1 year ago

Can't find my order

Sign in to your Howler accounts. Visit Tickets. Select Orders. You will see a full history of all your orders, and their statuses. If you have made payment for an order, but it is not appearing here…

Updated 7 months ago

Queue-It

Sometimes we'll enable queue functionality on our servers if we see spikes in traffic on the website, the queue is a 'virtual line' to help ensure we can protect fans from ticket bots, and provide a…

Updated 2 years ago

Tickets Not Received

Check Your Spam / Junk Folder It is not un-common for your e-tickets to end up in the spam, junk or promotions folders of your email client. Check these folders before contacting our support team. If…

Updated 5 months ago

Event Protect

Event protect is Howler's event cancellation insurance partner. In the event that the event you have purchased tickets for is cancelled, you will be refunded the full amount paid for your tickets (in…

Updated 2 years ago

Booking Fees

Processing online transactions can be complicated, booking fees are all the costs the event organiser collects in order to make this secure online transaction possible. These comprise of the bank fee…

Updated 2 years ago

Ticket Type Statuses

Booked out simply means all available tickets are stuck in reservation. We reserve orders for 17 minutes, once the 17 minutes pass if the payments have failed or the order expires the tickets that we…

Updated 2 years ago

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