Attending an Event
3D Secure (OTP)
Paying In Store
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to start a Facebook Live video stream - Using your mobile device
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
Host an Online Streamed Event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
- Check Your Spam / Junk Folder
It is not un-common for your e-tickets to end up in the spam, junk or promotions folders of your email client. Check these folders before contacting our support team.If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from firstname.lastname@example.org so whitelisting this will ensure you receive future tickets.
- Check your "Wallet"
You can find all purchased tickets under your Tickets section by logging in using your email address and password.
- Use the incorrect email address when purchasing tickets?
Provide us with the event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you. Contact the Howler support team at any time by clicking here or emailing email@example.com.