Attending an Event
3D Secure (OTP)
Paying In Store
Downloading a VAT Invoice for Monegros Desert Festival 2021
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
How to use the chat feature whilst streaming
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Updated by pernelle
Zoom Rooms -allowing you to virtually party with other people
When you access the stream, under the streaming video you will find the zoom rooms.
- To join a zoom party, scroll down below the live stream and click on the room you want to join.
- Some streams may have multiple rooms and they may open at different times.
- If you would like to join an open zoom room, select the button under the zoom room description. it will say something along the lines of 'Join Now', 'Open' etc.
- You will need to download the zoom app and sign in if you haven't already.
- Once in the zoom room, you would still need to keep the live stream open in order to hear the music.
- In the zoom rooms, your mic will be muted but you will be able to see everyone in the party. You can chat via the zoom chat or on the live chat feature on the streaming page.
- This experience only works on desktop/laptop. If you use your mobile device you can either join the zoom party or watch the stream but will not be able to view both screens at the same time.