Attending an Event
3D Secure (OTP)
Paying In Store
Downloading a VAT Invoice for Monegros Desert Festival 2021
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
How to use the chat feature whilst streaming
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Keep Out COVID - User Manual
codeREADr - User Manual
Creating a Home Screen Bookmark using the weblink
Keep.Out.Covid - Android Download
Sometimes we'll enable queue functionality on our servers if we see spikes in traffic on the website, the queue is a 'virtual line' to help ensure we can protect fans from ticket bots, and provide a better and more reliable shopping experience. While you're waiting to shop, your place in line will be refreshed frequently so please do not refresh, close, or leave the page.
How the Queue works:
- Visit the event URL to purchase tickets
- The pre-queue waiting room will open 60 minutes prior to the event going on sale
- Once the event goes on sale, everyone in the pre-queue waiting room will be assigned a random place in the queue
- Create your account and log in prior to joining the waiting room, this will speed up your purchase later
- Ensure you have a valid form of payment in your account with updated billing information
Commonly asked questions
What if I lose my place in the queue?
The queue will retain your position, even if you refresh the page. However - we recommend leaving things as they are. If you exit the queue, but take longer than 17 minutes to purchase your tickets, you will be sent to the back of the queue.
Can I skip the queue?
No, the queue cannot be skipped. Any attempts made to skip the queue or gain access without waiting in the queue will result in your tickets being cancelled.
Will I get tickets if I have a spot in the queue?
Ticket availability will always vary based on demand. Tickets are available first-come, first-serve basis and not guaranteed.