Attending an Event
3D Secure (OTP)
Paying In Store
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to start a Facebook Live video stream - Using your mobile device
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
Host an Online Streamed Event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Updated by Christopher Honey
While we do our absolute best to ensure your money is paid back to you as quickly as possible, sometimes there are external factors preventing us from doing so. Before reaching out to our support team, please double check:
- Check your bank statement for any references which include HOWLER, CER-, CCR- or Payaccsys. These are the references our payment providers use when making payments to your account.
- Remember that credit card payments may not appear as a new transaction, but rather as a credit on the original transaction date.
- Check your calendar, if it's been less than 14 days since you received confirmation that your refund was processed, it might still be in processing between the banks. Hang tight until the 14 days have passed.
If none of these solutions work, please reply to your original support request and one of our friendly agents will get back to you as soon as possible.