Refund not reflecting
While we do our absolute best to ensure your money is paid back to you as quickly as possible, sometimes there are external factors preventing us from doing so. Before reaching out to our support team, please double check:
- Check your bank statement for any references which include HOWLER, CER-, CCR- or Payaccsys. These are the references our payment providers use when making payments to your account.
- Remember that credit card payments may not appear as a new transaction, but rather as a credit on the original transaction date.
- Check your calendar, if it's been less than 14 days since you received confirmation that your refund was processed, it might still be in processing between the banks. Hang tight until the 14 days have passed.
If none of these solutions work, please reply to your original support request and one of our friendly agents will get back to you as soon as possible.