Attending an Event
3D Secure (OTP)
Paying In Store
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
How to use the chat feature whilst streaming
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to setup a private zoom web conference
How to start a Facebook Live video stream - Using your mobile device
How to get a URL to a live video for different streaming services
How to enable Express Check-in for your event
How to host an Online Streamed Event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
How to enable donations for your event
How to Scan your Tickets
How to Scan Only Specific Tickets
How to Change the Event
How to Install Howler Scanning App when PlayStore doesn't allow it
How to set your refund policy for your event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Booked out simply means all available tickets are stuck in reservation. We reserve orders for 17 minutes, once the 17 minutes pass if the payments have failed or the order expires the tickets that were reserved go back on sale at which point more tickets become available.
When an event is sold out - it means all the tickets have been paid for and the chances of more tickets becoming available is remote. However if an organizer decides to up the capacity of the event, or if some people request refunds more tickets may become available so all hope is not lost. You just need to keep checking the ticket page occasionally to see if more tickets become available.
When you see the Coming Soon tag on a ticket it means the event organiser has specified a time for that ticket type to go on sale in the organiser portal. Our customer support team are unable however to give out these details. If you'd like to find out when the tickets will go on sale, we suggest you ask the organizer by either messaging them via Facebook or posting on the event page.
Not Registered means that a ticket requires your email address to be on a registration list in order to purchase. You will need to make sure that you are logged in with the same email address used to register.