Reporting Terms and Definitions



Ticket Fees

Ticket fees is the sum of the fees collected for the base ticket price (Booking Fee)


Booking Fees

Booking fees are any fees that are configured to be added on top of the base ticket price. These fees exclude any Event Protect Premiums collected.


Event Protect Fees

Insurance Premiums collected on behalf of the Organiser’s Event Protect Policy. These fees are paid directly to the Insurer, on behalf of the Organiser.


Online Top Ups

Online, pre-event top ups applied to an already purchased ticket either by topping up the ticket after the purchase, or by buying a top up during the purchase process. This excludes topup fees.


Total Tickets Issued

The number of unique barcodes issued for your event.


Total Complimentary Tickets

The number of complimentary tickets issued for your event.


Total Sold Tickets

The number of paid for tickets.

A note on timing: A ticket is marked as sold when payment is received, not when the purchase was initiated.


Reserved Ticket

Once the user initiates the ticket purchasing process, by adding tickets to their cart, they have 17 minutes to make a payment for that ticket. Once the user attempts to make a payment, this time is extended. The customer may have up to two days to make a payment (for in-store payments). Until a ticket has been paid for, it will be reserved.


Quantity

The total number of tickets that the organiser has made available for purchase. This is inclusive of complimentary tickets.


Gross Revenue

Can be calculated by applying the following formula:

Ticket Fees+Booking Fees+Event Protect Premiums


Revenue Today

Can be applied by applying the following formula:

Ticket Fees+Booking Fees+Event Protect Premiums


Average Basket Size

Can be calculated by applying the following formula:

((Ticket Fees+Booking Fees+Event Protect Premiums+Online Top Ups))/((Total Tickets Issued-Total Complimentary Tickets))


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