Attending an Event
3D Secure (OTP)
Paying In Store
Can't find my order
Tickets Not Received
Ticket Type Statuses
Amending a Purchase
Date & Venue Changes
I have multiple tickets in my name, for an event which requires unique registration
Requesting a Refund
Understanding Our Refund Policies
Refund not reflecting
Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
Attendees: COVID-19 INFORMATION
Organising an event
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
Host an Online Streamed Event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
Every moment matters, so we want to save you as much time and energy as possible! Having your payment details saved is one one of the ways in which we can do this.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. Howler complies with PCI-DSS 3.1 Level 1 as both a Merchant and a Service Provider. To learn more about PCI compliance, click here.
Adding a saved card
At any payment point (topping up or purchasing a ticket), you can select 'Credit Card' as a payment option. When paying, simply check the box to 'Remember card'. Once your payment is successful - your card will be saved in your profile for future payments.
Using a saved card
At any payment point (topping up or purchasing a ticket) your saved card will appear as an additional payment option on checkout. Simply click the card and the payment will be processed - it's as easy as that!
Once you have completed the payment, your tickets will be issued to you via email. If you cant' find your email, be sure to check your junk/promotions folders or search for emails from email@example.com. Alternatively, you can navigate to your Wallet at any time, where you'll be able to see and download all of your tickets.
Removing a saved card
- Visit the My Account page
- Click 'Payment',
- Scroll down to the 'Purchase Method' section,
- Click 'Remove' next to the card you would like to remove
- Your card will no longer be available as a payment option on checkout