Attending an Event
3D Secure (OTP)
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Can't find my order
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Ticket Type Statuses
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I have multiple tickets in my name, for an event which requires unique registration
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Understanding Our Refund Policies
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Requesting a Refund With 'Refund Protect'
Cards & Wristbands
Using at Multiple Events
Something wrong at the event?
Account and Profile
ID Number not valid
Why do you require my ID number?
I forgot my password?
I want to deactivate my account
Attendees: COVID-19 INFORMATION
Organising an event
Streaming Online Events
How to schedule a Facebook Live video stream - Using your computer
How to start a Facebook Live video stream - Using your mobile device
Promotions - Step by step guide to create & send a campaign (Promo Tools)
Event Page Customisation
Host an Online Streamed Event
Vendor at an event
New vendor setup instructions
The Vendor Agreement
Importing products to an Event
Howler Event Organiser Service Terms - Ticket Management
Howler Event Organiser Service Terms - General
Howler Event Organiser Service Terms - Cashless Event Management
Howler Event Organiser Service Terms - Payments
Howler Vender Cashless Event Managment Service Terms
The Vendor Agreement
How to Optimize an Image
How do I transfer my ticket?
You can transfer your ticket by clicking on Tickets, and selecting the 3 dots on the right hand side of your ticket, this will prompt a menu to pop up with a few options, one of which has the transfer option.
Selecting the transfer option will open up a form with the fields: Recipients name, last name and email address - these are the details of the person you'd like to send the ticket too.
You will also be presented with the option to either refund any online top ups or to transfer the top-up along with the ticket.
Once you have completed all the fields and selected transfer, you will be presented with a confirmation window, selecting confirm will finalise the transfer.
How do ticket transfers work?
Transferring tickets allows you to securely send some or all of your tickets someone else. When you transfer a ticket the existing ticket is cancelled, and a new ticket will be issued to the email address specified - this prevents the unauthorised duplicate use of tickets. Both the original and new ticket holders will receive an email upon transfer of tickets to prevent unauthorised tickets.
Can I transfer tickets for any event?
You can transfer tickets for almost all events, up until 1 hour before the event starts. Some events may have rules and restrictions and may not allow tickets to be transferred. Check out the event page for more information with regards to this. Contact us if your ticket doesn't have the ability to transfer and you need it to be.
Is there a limit on how many times a ticket can be transferred?
No. Tickets can be transferred an unlimited number of times.